Privacy Policy
Effective Date: June 2026
Transparent Solutions ("Transparent Solutions," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how you can contact us with questions.
Information We Collect
When you request a quote, contact us, or use our website, we may collect information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service address or general property location
- Property type
- Services requested
- Photos, notes, or other details you choose to submit
- Communication preferences, including SMS consent
We may also collect limited technical information automatically, such as:
- IP address
- Browser type
- Device information
- Referring URL
- Pages visited
- Date and time of submission
- UTM or advertising source information, when available
How We Use Your Information
We use the information we collect to:
- Respond to quote requests
- Schedule and provide services
- Communicate with you by phone, text message, or email
- Send appointment confirmations, reminders, service updates, and follow-up messages
- Improve our website, customer experience, and services
- Track the source of website inquiries and marketing performance
- Help prevent spam, fraud, or misuse of our website
SMS Communications
If you provide your phone number and consent to receive text messages, we may send you text messages related to your quote request, appointment, service, reminders, and follow-up communication.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at (951) 317-2640.
We do not sell your phone number or share your SMS consent with third parties for their marketing purposes.
How We Share Information
We do not sell personal information.
We may share information only as needed with trusted service providers who help us operate our business, such as website hosting, scheduling, customer communication, payment processing, analytics, or similar business tools. These providers are only given access to the information needed to perform their services.
We may also disclose information if required by law, regulation, legal process, or to protect our rights, property, customers, or business operations.
Advertising and Analytics
We may use website analytics and advertising tools to understand how visitors find and use our website. This may include tracking referral sources, advertising campaign information, and website activity.
If advertising tools such as Meta, Google, or similar platforms are added in the future, they may use cookies, pixels, or similar technologies in accordance with their own policies and applicable law.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect the information we collect. However, no website, database, or electronic transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and improve our operations.
Your Choices
You may contact us to request that we update, correct, or delete information you have provided, subject to legal, accounting, operational, or security requirements.
You may opt out of SMS messages by replying STOP.
You may opt out of marketing emails, if any, by following the unsubscribe instructions in those emails or contacting us directly.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children.
Service Area Business
Transparent Solutions provides mobile exterior cleaning services. We do not display a public storefront address on the website.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
Transparent Solutions
Phone: (951) 317-2640
Email: team@ts-wc.com
Service Area: Inland Empire & surrounding areas